Does Dell offer free returns? What's their exchange policy?

What's Dell returns and exchanges policy? Can you return in-store? How many days do you have to return items to Dell for a full refund? Do I need a receipt to return my item to Dell? Do items need to be in new condition?
Returns & exchanges policies rating: 4.0 - 1 ratings

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Yes, Dell does offer free returns & exchanges.
Knoji Staff
138
Posted Jun 8, 2017

Yes, Dell does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Dell's homepage for additional pages with information on returns and exchanges.

Learn more at dell.com.

Shopping tip: (December 11, 2018): Use promo code BTSE5440 to save 50% off at dell.com — redeem it here. You can also view more Dell promo codes.

As of Tuesday, Amazon.com is also offering 60% off Dell items on their website.

Update: we've found 21 more computer manufacturers stores that currently offer free returns & exchanges and 752 electronics stores that are offering free returns & exchanges . You can also view all 6,421 stores that offer free returns & exchanges across all categories.

This user rated Dell's returns & exchanges policies: 4.0
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About Dell

Dell is a major computer manufacturers company operating the e-commerce site dell.com. Dell sells its products and services in the computer manufacturers vertical, offering discounts and promo codes to its customers infrequently. Dell is very well-regarded among shoppers on Knoji, with 31 ratings and an average rating of 4.3 stars. Dell scores very highly compared to other brands in the computer manufacturers industry, providing 19 e-commerce features to better serve its customers.

Dell's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Dell offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Dell offers free shipping on all qualifying orders. Get free delivery on your order from Dell, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Dell may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Dell may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Yes
Dell accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
No
It appears that Dell may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Dell may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Dell supports a promo code box on their website. Check the Dell promo codes page for the latest coupon codes from Dell. Read full answer >>
Sales:
Yes
Dell runs a clearance and promotions page on their website. Check the official Dell sales page for the latest discounted prices and sales directly from Dell Read full answer >>
Black Friday Ad:
Yes
Dell offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Dell offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Yes
Dell offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Dell on their military discounts page. Read full answer >>
Official Coupons Page:
Yes
Dell offers their own coupons and promotions page on their website. Check the official Dell coupons page for the latest offers directly from Dell Read full answer >>
Student Discounts:
Yes
Dell runs a student discount program for current students. Save up to 40% on Dell through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that Dell may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Dell may not offer birthday discounts currently. Read full answer >>
Price Matching:
Yes
Dell has a price matching and price adjustment policy. Get discounted pricing from Dell if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Dell may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Dell may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Dell offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Dell offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Dell offers gift cards and discounted gift cards during special promotional events. Find gift cards for Dell. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Dell may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Dell may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Dell may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Dell may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Dell may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Dell may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Dell may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Dell offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Dell may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Dell offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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